I can’t believe it’s been seven years of doing business and I’m on my third vehicle with Lightning Motor Sports.  It has been an absolute joy doing business with you, Ronnie and entire crew of Lightning.  I can distinctly remember my first purchase and how I feared that my credit score would hinder my progress and ultimately give your staff a bad impression of me.  Well, three cars later I wouldn’t trust my car buying experience to anyone else but your staff.  Your selection of vehicles is always top of the line and I can attest to this, because I’ve now purchased a Lexus and two Infinity products with no problems what so ever.
 
Your attention to the customer, your attention to detail and the overall quality of product is totally amazing.  Dare I say that I’m sure I wouldn’t have received the same respect had I chosen to do business elsewhere.
 
This time was even more spectacular because I wasn’t really looking to buy a vehicle, but in checking on the resale value of some of your inventory, I found that I was actually close to loosing trade in value if I didn’t make a move to protect my investment.  Without the least bit of hesitation, you immediately found out what I wanted, what I was willing to pay and through significant communication, was able to find the type, year, model and color right down to the sound system.  And this was done within four days……can you believe that…four days from the time we initially talked, to the time I was actually driving off the lot with the vehicle of my choice…OUTSTANDING!
 
The customer service is bar-none and though I knew you were leaving town for personal reasons, your staff, mainly (Kevin) stepped right in and made the process of trading my vehicle and securing the paperwork needed to complete the transaction totally seamless.  You found the financing I needed and I couldn’t be more happier with the outcome.  My M35 is a gem and I’m totally pleased with every aspect of it’s performance.
 
In today’s climate, it’s extremely important to have trust in any business relationship and though our initial meeting was based upon this premise, it’s been a joy to become a friend over the past seven years!
 
Thanks so much for your consummate professionalism, commitment to customer service and the genuine respect you and your staff show to all that enter the doors at Lightning……AWESOME!

With gratitude,
 
Ron Wall

Dear Ronnie and Heather,
It is rare that I take the time to write a positive letter about a car-buying experience but in this case I feel compelled to do so. I was ready to purchase a used vehicle but I did not want to take the time to visit dealership after dealership dealing with the inevitable aggressive sales person and being shuffled from the sales person to the finance manager etc. So I decided to try and thoroughly research the internet with respect to price, inquire about several vehicles that met my criteria and try to iron out EVERY detail of the purchase via email or fax. This was simply the way that I wanted to approach the purchase and I was hoping to find a dealership that would respect this. However, I was very skeptical. I scanned autotrader.com for weeks and made numerous inquiries but consistently met the roadblock of dealers wanting me to come in for a test drive or wanting to negotiate with me via telephone. However, then I came across a vehicle at a dealership called Lightning Motorsports in Grand Prairie Texas owned and operated by Ronnie and Heather Moreno and decided to send an inquiry. Heather responded to every inquiry (and there were lots) I had via email and always replied in a courteous, respectful and expedient manner. She respected the way I wanted to do business every step of the way and was not "pushy" as you typically find in the car business. Her written description of the vehicle was right on target. I could have purchased a similar vehicle thirty minutes from my home but decided instead to drive hundreds of miles to Grand Prairie to take a cursory test drive and purchase my vehicle. All of this because I was respected, treated professionally and courteously, and I trusted the Morenos implicitly. It is a bit odd because I am usually a very cautious person when dealing with others (especially a purchase of this magnitude) but they earned my trust simply through their responses to my emails. When I arrived, I was still a little skeptical but there was absolutely no deviation from anything we had negotiated via email. In fact, Heather even knocked off $100 from the purchase price we agreed upon because of some steering problem she perceived that to this day I have not even noticed. To any prospective used car buyers, Lightning Motorsports should be at the top of your list when you begin your search. Rest assured, they will be the first dealership I contact when my family is in the market for our next vehicle. Thank you VERY MUCH Ronnie and Heather.

Sincerely,

Cory and Jennifer Cofield

Heather,

We got home last night around 11:30. The drive was great, no problems out of the car at all. It really was everything you described, and more. I really appreciate your answering my 1000's of questions about it yesterday and in the days before my trip. I wish there were more dealerships like yours in our area; everyone you employ is friendly and seems to genuinely car about what they're doing. But I did have one final question...

When I was talking to Ronnie about the car's alarm system yesterday, he said that since it didn't come with a remote when you purchased it, he had it disconnected. I'm not really familiar with aftermarket alarm systems, and I can't remember the name of the alarm that he told me it had, and I wanted to go about picking up a remote for it (or even a new factory remote, as I think GS-T's come equipped with a factory remote entry system as well). If there were any way I could find out about that, please let me know.

Also, I'm probably going to come back to Dallas within the next couple months to get the timing belt/water pump service done and the valve stem seals. It is a long drive, but the services you guys performed were excellent (and I would probably be back in town before most shops around here had even had time to LOOK at my car).

Also, I wanted to thank you for letting me know about the problem with the clutch. The difference between the old one and the new one is like the difference between night and day, and most dealers would have just let the car go as it was, instead of eating part of the cost of the clutch as you guys did. I definitely appreciate you letting me know about that.

Overall, I had a very positive experience purchasing from you all and would definitely do it again. Thank you once again for everything, and I'll definitely be in contact over the next couple months regarding the possibility of having those repairs performed by you.

Hope Ronnie's surgery went well... and good luck to all of you. I'll be in touch soon...

Chris